Melody Rose Terms and Conditions

Orders



Your order becomes binding as soon as we have accepted it. All orders are subject to availability. You are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and specifications including without limitation dimensions, product features and delivery. 
We reserve the right to refuse to supply any individual or company.

Availability



If your order’s in stock we will aim to despatch it within 1-2 working days and deliver it within 3 working days. You can request express delivery at checkout. Please see our Delivery Information page for further details and current charges.
If your order isn’t in stock please contact us at info@melodyrose.co.uk to find out when it will be available.

Cancellations

If for any reason you need to cancel an order after submitting it, please contact info@melodyrose.co.uk as soon as possible. If your order has already been sent out, it will be too late to cancel the order. However, you can return the order once it’s received. In the event you refuse an order after it has been dispatched, you will be responsible for any delivery charges related to that order.

Payment

 Method

We use Paypal for our checkout. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Prices



Prices are as set out on the Website. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Delivery



For details on our delivery times, carriers and charges please see our Delivery Information page.

Portrayal of Products



While every effort has been made to portray items accurately, slight variations may occur. Our products are handmade and placement of designs may vary slightly from piece to piece or as stated in the individual product description.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Ownership



The Website is an official website of Melody Rose Limited and the copyright is owned by Melody Rose Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Melody Rose logo and trade name depicted on the Website belong to Melody Rose Limited.

Limited License and Restrictions



You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and is a violation of our intellectual property rights.

Faulty Goods and Returns

On the rare occasion that your order has arrived damaged, we will of course refund or send out a replacement.
Please see our Returns and Exchanges page for further information.